To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number (example order number: SY1005) and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
You can return your items within 14 days of receipt of your shipment.
- Item must be in original condition & unwashed and unworn.
- Item must have original swing ticket attached.
- In the original packaging
Free gifts, Gift Cards, Factory Store or Promotional items are not returnable! Refunds exclude paid shipping costs.
Are there any charges for return?
- There are no charges for return should your order be over R499.00
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.